Refund policy

If for some reason, you are not fully satisfied with anything on your order, we will email you a return label, for a refund or return on the items sent back.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Returns on purchases using discounts and/or gift cards will receive a store credit.

To start a return, you can contact us at aloha@playsalty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Prepaid return label MUST be sent within 4 days of receiving it to your email. Any misuse of the prepaid label may cause the package to be sent back to you, and, we will not be able to send a second prepaid label for the same order. Items sent back to us without first requesting a return will not be accepted.

You can always contact us by email, for any return question(s) at: aloha@playsalty.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please check size chart and assure correct size and fit.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fees
A restocking Fee of 10% will be charged only on returns and exchanges made at the customer’s discretion, not on returns of defective merchandise. We do not charge restocking fees on items damaged in transit or for equally exchanged items. These restocking fees are to cover a fraction of the return shipping label, as well as, the time required to process and restock item(s). 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Unfortunately, we cannot accept returns on sale items. All sale items are final. Returns on purchases using discounts and/or gift cards will receive a store credit.

We value our customers and hope that our customers value the time we take to package and ship our products. Customers who return more than 2 times in any 30 day period may have return privileges revoked.


We hope you will love all our product(s) and what they stand for.